Refund policy
We have a 3-day return policy , which means you have 3 days after receiving your item to request a return and exchange with NO Refund. This ONLY applies on Sterling Silver 925 rings. Any other items, GOODS ONCE SOLD CANNOT BE RETURNED.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at kayrollecollections@gmail.com. Please note that returns will need to be sent to the following address: [Kayrolle Collections , Agrho House Shop G29 Moi Avenue, CBD Nairobi Kenya. Phone 0718650567/+254796327687]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at kayrollecollections@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Any damaged or stained goods shall not be accepted.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
Goods once sold cannot be refunded, only exchanges of the same value of money are allowed. Extra top up charges too may apply.